About Us

We are based in Calgary, Alberta, Canada where we design, print, and create all of our stylish stationery and luxurious home fragrances. 

 

Orders are processed within 2-3 business days. 

Canadian Residents:

  • Flat shipping rate of $14.00 for all domestic orders. 
  • FREE Shipping on all orders $130.00+.

USA Residents:

  • FREE shipping on all orders $130.00+ Customs and duties are the responsibility of the buyer. 

REFUNDS/EXCHANGES/DAMAGES:

  • Due to the nature of our products, we do not offer refunds on any of our products.
  • Exchanges are permitted on regular priced items within 30 days after you have received your order.
The following conditions apply for exchanges:
  • Stationery must be returned in the same packaging, cannot be opened, used, or damaged.
  • Home fragrances must be returned in the same packaging and MUST be unused and not damaged. 
  • If products are sealed, i.e. Room + Linen Sprays, these products MUST be returned as they were sold. Opened/unsealed products will not be accepted for an exchange. 
  • Customers are responsible for all shipping costs if you wish to exchange Bella & Mar products. 
  • Once we receive your package, we will contact you to ensure all of the above conditions were met. 
  • No returns or exchanges on sale, final sale, or clearance products.
  • If your order is damaged during shipping, please contact us within 48 hours, provide a photo of the damaged items, and we will assist you in resolving the issue.

Our artisan candles are carefully poured and labeled by hand, therefore you may notice slight variances with each candle. This does not affect the quality of our products. It means we really do pour each candle by hand!